We are always by your side, We can provide you the best experience in sales, services and support whether you are a first-time buyer for PowerLink units or a return client for replacement units, engine, parts or other type of goods, our expertise in the industry will offer you the best support.
Through our industry-leading planned maintenance plan, we provide customised service package, which can reduce the risk of downtime and loss of revenue. There are many choices in planning, including standardised package, customised package, and the available maintenance plan can be started monthly, quarterly, or annually. This will prevent unforeseen failures and ensure that your generator set can complete the task when you need power. You can also count on our national quality support and expert assurance. We are on call for emergency maintenance, and we can provide rental equipment to handle your load during planned or unexpected downtime.
More than 200 service points when you need us the most
More than 100 countries 24 / 7 response service”
The service system supported by maintenance plan (S-BOM), operation manual, spare parts manual, maintenance manual and life cycle management system is equipped with specialists to accept customer repair and maintenance and spare parts sales. The after-sales service team is composed of professional engineers and technicians. Relying on advanced communication technology, we can assist customers to deal with anomalies remotely or online quickly. Special circumstances can also provide door-to-door service, rapid response, to ensure that every customer at ease to use, so that you worry free after-sales.
1. Mechanical and electrical installation engineering design, construction and technical guidance services of equipment; 2. Unit commissioning; 3. Unit maintenance; 4. Unit repair; 5. Power station trusteeship; 6. Free accessories support and technical guidance during the warranty period; 7. Original accessories supply; 8. Product training; 9. Remote technical support.
1. Relying on the Internet, through a variety of communication tools. According to the customer’s feedback on the site photos, videos and other information, our engineers analyse, judge and guide the customer to remove the fault. 2. Rely on local dealers around the world to provide accessories and replacement parts support, send engineers nearby and provide on-site service. 3. Through the headquarters in Shanghai, we can quickly provide accessories support, local dealers and on-site technical services for customers. 4. We can provide engineers to offer on-site service and provide solutions and troubleshooting for customers.
The best operation of the generator set: in order to make the generator set operate at the highest performance, we recommend that you carry out regular maintenance, and the user needs to make a maintenance plan after the maintenance of the equipment. You can consult your local dealer or refer to the user’s service manual. For any questions, please contact the service department on firstname.lastname@example.org
Not to worry if you have any unsolved technical
problems, leave your issues to us and we will provide
the answers you need. Remember that our Sales
Engineers and Engineers in the R&D team is on standby!